Shipping & Returns
Shipping Information

Please note:
We're offering FREE shipping on all order over $200 within the lower 48 states.
If the delivery address is within a restricted area or outside the lower 48 states, additional shipping charges do apply.

All orders are imported and will begin to be processed on the next business day. Unless otherwise notified, we process most orders within 3-4 business days. Due to the nature of our business, we cannot ship same day. Please refer to the estimated shipping and arrival guidelines and choose according to your date needed.

Due to the fragile nature of our acrylic display, guestbook picture frame, and bubbles, we must ship these products by ground service. Please allow ample time to ship these products.

Returns - Personalized Items
We do not allow returns or exchanges on any personalized merchandise. All sales are final. If you received a damaged item, please see our replacement policy below.

Returns - Non Personalized Items
We allow exchanges on any damaged merchandise. If you received a damaged item, please see our replacement policy below.

Replacements
emonili.com strives to stand behind our merchandise 100%. Should you receive a damaged or broken item, please contact our Customer Service Department within 2 business days of receipt of shipment. You must have the original invoice number when you call. We will address each case individually and determine how we will send out a replacement at no charge. We only replace damaged items with the exact same product style number from the original order. Personalized products can not be replaced unless the item has been misprinted with an error from our side or has been damaged in shipping. Please always double check your orders to ensure that the personalization is entered correctly before sending.

When you place your replacement shipment claim, you will receive a pre-stamped, pre-addressed envelope, or an ARS (Authorized Return Sticker). Following the instructions provided, return the damaged merchandise to us. Please do not include anything else in your return shipment.